A selection of the most frequently asked questions
What are the shipping costs?
Please note: if you want to exchange a product, you will pay shipping costs for the replacement product.
What are your delivery times?
What does the delivery process look like?
POSTNL offers your order twice to the delivery address. Upon receipt, a signature is made for receipt. If POSTNL has not been able to deliver your order twice, the product will be brought to a service point in your area. You can then pick up your order there.
In which countries do you deliver?
Do you also deliver on weekends?
Do I get a track&trace number?
Can I have my order delivered to a different address?
What are the delivery times?
Can I agree an exact delivery time?
Can I pick up my order too?
In what ways can I pay at sit&joy?
It is possible to pay with iDEAL. You can arrange your purchase directly through your own bank. You pay quickly and reliably in the environment of the bank’s website.
Do you phone? Then it is possible to use iDEAL directly. Registration is therefore not necessary.
You can pay with a credit card, the transaction of which takes place in a secure environment. We accept MasterCard, Visa and Maestro.
Bancontact/Mister Cash is a payment option that is used in Belgium. You pay quickly via an online banking transaction that has a secure connection.
Pay with Sofort? Which can. Sofort is mainly used in Belgium, Germany, Switzerland and Austria. With Sofort you complete a purchase via a secure connection.
You can pay in our webshop via PayPal. Log in to PayPal to take further steps.
Pay after receiving your order, only for the items you keep. You pay afterwards of course!
Is it possible to cancel my order?
Can I return my order?
In order to exercise the right of withdrawal, you must inform us of the withdrawal by means of an unambiguous statement (for example, in writing, by post, fax or e-mail). You can use the return form for cancellation (PDF), but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation. If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs as a result of your choice of a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement, from us.
If you only return part of your order, the delivery costs will not be refunded. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of the decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are for your account.
Our return address
5651 GK Eindhoven
You are only liable for the decrease in value of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Please note: you will only receive a full refund if the product is in its original and undamaged condition. The packaging may be opened, but the product must be in its original condition as much as possible.
You can print a return label for free via our return portal. You can use a regular A4 printer for this. To do so, click on Shipping
Can I exchange my order?
Do you want to exchange the product for something else? Mail us and indicate for which product and color you want to exchange it. As soon as we have received your , we will send you the replacement product.
Can I use a pick-up service?
We then plan a pickup at PostNL to collect the package.
Are there any costs for the return?
When will I get my purchase amount back?
We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
Do I have a warranty on my ordered product(s)?
You have a one-year manufacturer’s warranty from your purchase. This warranty does not affect the legal warranty.